One of the questions I hear most often is, “What makes you different from other OEAs?” It’s a fair question—and an important one. With so many skilled offsite executive assistants out there, it’s natural to want to know what sets someone apart. While I could list all the skills I’ve developed over the years—calendar management, inbox organization, data entry, newsletter creation, Canva forms, and more—that’s not the full picture.
The real difference is this: I have a customer first mentality.
Let me clarify what that means.
It’s Not “The Customer Is Always Right”
When people hear “customer first,” they sometimes assume it means I’ll agree with anything or bend over backward at the expense of everything else. That’s not the case. I believe in boundaries, healthy communication, and most of all—balance. I value work/life harmony, and I absolutely believe that family comes first. But when I am working with you and for your business, my focus is clear: I’m doing what’s best for your company!
This isn’t just about completing tasks. It’s about understanding your goals, your clients, and the big picture of how your business runs. It’s about treating your clients like my clients—because when you succeed, I succeed.
Above and Beyond the Inbox
Many offsite executive assistants operate strictly online—and there’s nothing wrong with that. But I go beyond the screen when needed. If a job requires me to drive to your location to pick up materials or drop something off, I’ll do it; within reason. If you need handwritten thank-you cards sent out but aren’t sure what you want, I’ll create something or purchase them for you. I’ll even go get the stamps to mail the cards out if you don’t have the time. If there’s a customer who needs a follow-up call or a question answered thoroughly, I will handle it with care and professionalism.
That’s the customer-first difference. I don’t just check off a to-do list. I look at the task, ask, “How does this serve the client?” and then execute in a way that reflects well on your brand. It’s how I was such an effective CSR back in the day.
Communication Is Key
Another aspect of my customer-first approach is being proactive. I don’t shy away from asking questions. If something isn’t clear, I’ll reach out to clarify—because getting it done right the first time matters. You shouldn’t have to chase down your OEA or wonder what’s happening behind the scenes.
You’ll always know what I’m working on and where things stand. That’s part of delivering not just support, but peace of mind.
I Know My Limits—and Yours
Let’s be honest: no one can do everything. That’s why I’m also upfront when a task isn’t in my wheelhouse. If I don’t do something—or know someone who does—I’ll tell you, and I’ll even help connect you with the right resource. That honesty builds trust and saves time.
You’ll never get a “fake it till I make it” response from me. I’d rather see you get the best result, even if that means handing off the job to someone else.
A Partner in Your Success
At the end of the day, being a great offsite executive assistant isn’t just about technical skills. It’s about attitude, reliability, and care. I treat your business like it matters—because it does. My goal is to take work off your plate, help you show up for your clients, and be a partner you can depend on.
So when people ask what makes me different from other OEAs, this is my answer: I lead with a customer first mentality. And that mindset makes all the difference. Think you’d like to learn from elsewhere, check here.
